Help

The Mirage help page

Further down, you will find our support page. If you have any more questions, please feel free to contact our support. You can reach our support as follows:

Monday – Friday: 10:00 – 12:00 and 14:00 – 16:00

Phone: +49 (0) 2131 34 18 55

e-Mail: support@dinax.com

System requirements

Please note that all system requirements on this page only refer to the latest version of Mirage (Mirage 4). Older versions do not automatically fit the requirements below. If you need more information about the system requirements for your license, please contact our support.

Windows
XP SP3, Windows Vista 32 & 64 bit, Windows 7 32 & 64 bit, Windows 8, Windows 8.1 32 & 64 bit, Windows 10 32 & 64 bit

Mac (Intel)
OS X 10.6.8,Snow Leopard, Lion oder Mountain Lion, Mavericks, Yosemite, El Capitan, Sierra, High Sierra, Mojave

Windows
Adobe Photoshop  CS6, CC, CC 2014, CC 2015, CC 2017, CC 2018, CC2019 in 32 & 64bit
Adobe Photoshop Elements 10, 11, 12, 13, 14, 15, 16, 2018
Adobe InDesign CS6, CC, CC 2014, CC 2015, CC 2017, CC 2018, CC2019 in 32 & 64bit
Adobe Illustrator CS6, CC, CC 2014, CC 2015, CC 2017, CC 2018, CC2019 in 32 & 64bit
Adobe Lightroom 5, 6, CC, CC 2018

Mac
Adobe Photoshop CS6, CC, CC 2014, CC 2015, CC 2017, CC 2018, CC 2019 in 32 & 64bit
Adobe Photoshop Elements 10, 11, 12, 13 & 14, 15, 16, 2018
Adobe InDesign CS6, CC, CC 2014, CC 2015, CC 2017, CC 2018, CC 2019 in 32 & 64bit
Adobe Illustrator CS6, CC, CC 2014, CC 2015, CC 2017, CC 2018, CC 2019 in 32 & 64bit
Adobe Lightroom 5, 6, CC, CC 2018

StandAlone
PDF, JPEG or TIFF

From the application
PDF, PSD, JPEG, TIFF, .indd (InDesign Documents), .ai (Illustrator Documents)

The Mirage Master Edition for Epson supports the following printers
Epson Stylus Pro 3800, 3800c, 3880, 3890, 4000, 4800, 4450, 4800, 4880, 4880c, 4900, 4910, 7600, 7700, 7710, 7800, 7880, 7880c, 7890, 7900, 7908, 7910, 9600, 9700, 9710, 9800, 9880, 9880c, 9890, 9900, 9910, 11880, 11880c, Epson SureColor T3000, T5000, T7000, T 3200,T 5200, T 7200, T 5200D, T 7200D, Epson Stylus Photo R2880 & Epson Stylus Photo R3000, Epson SureColor SC-P6xx, P8xx, P5xxx, P6xxx, P7xxx, P8xxx, P9xxx, P100xx, P200xx

The Mirage 17″ Edition for Epson supports the following printers
Epson Stylus Pro 3800, 3800c, 3880, 3890, 4000, 4800, 4450, 4800, 4880, 4880c, 4900, 4910, Epson SureColor SC-P8xx, P5xxx

The Mirage Small Studio Edition for Epson supports the following printers
Epson Stylus Photo R 2880 & Epson Stylus Photo R3000, Epson SureColor SC-P6xx

The Mirage Pro-Extension for Epson supports the following printers
Epson Stylus Pro 4900, 7890, 7900, 9890, 9900 (with the Epson SpectroProofer ILS20), Epson SureColor SC-P5xxx, P7xxx, P8xxx, P9xxx (with the Epson SpectroProofer ILS30)

The Mirage Proof-Extension for Epson supports the following printers
Epson Stylus Photo R 3000, Stylus Pro 3880, 4900, 7890, 7900, 9890, 9900, 11880

The Mirage Lab Edition for Epson supports the following printer
Epson SureLab D700, SL-D800

The Mirage Production Edition for Epson supports the following printers
Epson SureColor S306xx, S406xx, S506xx, S606xx, S706xx, S806xx, Epson Stylus Pro WT7900

The Mirage Master Edition for Canon supports the following printers
imagePROGRAF 510, 5100, 605, 610, 6300, 6300s, 6350, 6400, 6400s, 6400se, 6410, 6410s, 6410se, 6450, 6460, 650, 655, 680, 681, 685, 686, 750, 755, 760, 765, 780, 781, 785, 786, 815, 825, 8300, 8300s, 8310, 8310s, 8400, 8400s, 8400se, 8410, 8410s, 8410se, 9000, 9400, 9400s, 9410, 9410s, iPF670, 770, 830, 840, 850, imagePROGRAF TX-2000, 3000, 4000, iPF TM200, TM300, TM5200, TM5300, PRO-series 1000, 2000, 4000, 6000, 4000S, 6000S

The Mirage 8 & 12 Color Canon Edition for Canon supports the following printers
imagePROGRAF iPF6300S, iPF6400S, iPF8300S, iPF8400S, iPF9400S, iPF5100, iPF6300/6350, iPF6400/6450, iPF8300, iPF8400, iPF9000, iPF9400, PRO-series 1000, 2000, 4000, 6000, 4000S, 6000S

The Mirage 17″ Edition for Canon supports the following printers
imagePROGRAF iPF5100, PRO-series 1000

The Mirage Pro-Extension for Canon supports the following printers
Canon imagePROGRAF iPF6400S & iPF6450

Download area

You can download the Mirage change log from the following link:

Vie the changes (1.0.0 – today)

Download our latest “What is new” brochure from the following link. Was ist neu in Mirage 4? What is new in Mirage 4?

FAQ

Questions before the purchase

The Mirage versions differ not by the functions, but by the supported printers. For a list of supported printers in the various Mirage versions, see the Help page at “Supported Epson Printers” and “Supported Canon Printers.” However, if you are still unsure which version of Mirage is right for you, our support team is here to help: support@dinax.com

Mirage can be licensed in two ways

  • Fixed on one computer and one operating system. This type of licensing is behind the delivery variants “Download” and “Boxed”. Both variants will give you a TAN. With the “Download” you will receive the TAN in an e-mail, in the “Boxed” version you will receive the TAN in a box, with a software copy on DVD.
  • Via a USB dongle. With a USB dongle, the license is not tied to one computer and one operating system, but to the dongle itself. So you can work on any number of computers or any operating system. Wherever the dongle is plugged in, Mirage works.

Please note

For upgrades, customers who already use a Mirage dongle can choose the delivery version “Download”. You will then receive a license file from our team, which only needs to be saved on the dongle.

Mirage licenses can unlock different functions, printers or extensions. The main difference is the available printers. A Master Edition Epson and a Master Edition Canon, for example, differ not by the functionality, but only by printers. So it is important when purchasing Mirage that you choose the right license for your printer. If you already have a Mirage license and then purchase a printer that is not included in your license, just contact our support team. These will gladly point you in the direction of the best upgrade offer.

About the Mirage license file

If you received a Mirage TAN by email or in boxed form, you can now create a license. First, register on our website at dinax.mylicense.biz. If you already have an account, please log in with your e-mail address and your password. In your account, click on “Licensing”. In the upcoming window, you must now specify your TAN, as well as the Mirage Machine ID of the computer on which you want to install Mirage. The Mirage Machine ID is automatically entered in some cases. If the ID is not entered automatically, you can find the ID in the Mirage license window. The license window will appear when you start Mirage. If you still use a trial license, you will find the ID in the Mirage “Settings” in the first index “General”. After the TAN and the Machine ID have been entered, you can create the license and then download it. In the Mirage window, all you have to do now is navigate to the downloaded license (usually the file is located in the “Download” folder).

The Mirage Machine ID can be found in two Mirage windows. If you have not already activated a trial license, simply start the Mirage software and the machine ID will appear in the upcoming license window. If a trial license is already activated, go to the “Settings”. You can see the Machine ID in the first tab “General”, at the top.Please note

If you are using a dongle, the Machine ID is the same number as the Dongle ID which is printed outside on your Dongle.

For “Download” and “Boxed” orders you will receive a TAN for licensing. For “Download” orders you will find the TAN in an e-mail which our sales team sends to you, for “Boxed” orders you will find the TAN in the box on the left.

Mirage licenses usually look like this:

3.0_Mirage_Master_Edition_v17_f._Canon
or
4.0_Mirage_17_Inch_Edition_v19_f._Epson

The suffixes “v17” or “v19” in the file name will help you to find out which printers are supported in this license. A “v19” license includes more printers than a “v12” license. Within a version number (Mirage 4, for example), new printers are being brought onto the market from time to time. Mirage licenses always cover those printers, which are officially on the market at the date of purchase. So the “v versions” within Mirage 4 range from “v18” to “v20”.

About the Dongle

If you have received an upgrade file or an extension for your dongle, this file is usually zipped. Extract the file with the Explorer and then save the .lic file on your dongle.
Please note
Windows: Please always unzip the license file with the Microsoft Explorer and not with another program (eg WinRAR, WinZip or 7zip).
Mac: Some Mac programs unzip the license file directly when saving. If this happens, the .zip file will become a .lic file directly. Please do not try to open the .lic file.

If you have accidentally deleted or formatted the dongle, our support team will gladly send you the license by e-mail. Simply send a brief message with your dongle ID and request for a new license to our support at support@dinax.com

If your dongle is no longer recognised by your computer, you may have either a software or hardware defect. A software defect can possibly be remedied by formatting the dongle. Please note that formatting deletes all data stored on the dongle. If you have not saved the license file in another location, please contact the support to receive it. In the case of a hardware defect, the dongle must be exchanged for a new dongle. In this case please send a request with your dongle ID to the support. Please do not throw away a defective dongle, but wait for feedback from our support team.

Error messages in Mirage

If you are having problems after installing a Windows upgrade (e.g. missing Adobe CMM or connection errors), download the following file and run it over your current installation:

Windows Medicine Setup

After that, Mirage should work just fine.

If the error message “Mirage requires a correctly installed Adobe CMM” comes up when you start Mirage, your Windows computer has carried out an update. In this update, a file used for Mirage has been deleted. Please download the following file and then run the “setup” file over your existing Mirage installation:

Windows Medicine Setup

Afterwards, everything should work as usual.

Before you test the connection or contact our support, please make sure you have the latest version of Mirage 4 installed. If you use an older license than Mirage 4, please contact our support directly.

If Mirage can’t connect to your printer, it can have different reasons. Please check the following items:

  1. Is your printer turned on?
  2. For a wired connection (USB): Are all cables firmly connected to the printer and the computer?
  3. On a network connection (TCP/IP): Are printer and computer in the network?

Once the above has been checked, open Mirage and go to the “Settings”. In the index “Printer” you will find an over-view of all printers. Select your printer and delete it..

Click on “Add printer”. Normally, Mirage lists all printers that are connected via network or USB. Select your printer from the list and click on “Next”

Mirage now runs a connection test. If the circle turns green, there is a connection and printing should be possible

If the circle turns red, there is no connection to the printer. There could be several reasons for this: a firewall that blocks the connection, anti-virus software, or a general network problem. Disable anti-virus and the firewall and try again if the printer can be found and addressed. Software that comes directly from the operating system (such as the Windows Defender) should not be disabled.

To test whether there is a general network problem, you can also check if third-party software finds the printer. Please download the following software and make sure the printer is found here:

Epson: EpsonNet Config

Canon: Canon Media Configuration Tool

Please note: It may happen that the printer driver works, but Mirage reports a connection error. In this case, please still download the above software. The driver and Mirage control use different connections to the printer, and therefore the printer does not provide a clear comparison. If your printer is seen in Canon and Epson software, but not in Mirage, please contact our support.

The Mirage license window appears even though you have a TAN license?

If the window appears, it may be because the Mirage Machine ID of your computer has changed. This occurs when major components of the computer are swapped, e.g. the motherboard. In this case, contact our support with the subject “Computer change”..

It can also happen that another external device is connected, which outputs its own Machine ID, overwriting the Mirage ID. External devices usually issue a machine ID ending at -4, -7 or -8. If this is the case, unplug all external devices (mouse and keyboard excluded) and start Mirage again.

The Mirage license window appears even though you are using a USB dongle?

If your Mirage dongle is plugged in and the license window appears, check the Machine ID. Is the ID in the license window the same number as the one on the dongle?

If this is the case, please access the dongle and make sure that a license file (.lic file) is present on the dongle.

If there is no license file, or if a file exists and the license window still appears, please send a screenshot of the license window (and, if available, the .lic file) to support@dinax.com

If the ID in the license window differs from the number on the dongle, then test the dongle on another USB port. The Mirage dongle should always be connected directly to the computer and not via a hub or a monitor.